Who we are
Contact us
Credit
Want Button
Cyber Monday 2012 - Black Friday 2012
Orders
Payment
Deals
Shipping/Returns
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Who we are
Moooh!
Launches Social Movement for Affordable, Ethical Luxury. The first social luxury e-commerce platform.
A social luxury revolution where people can purchase Carlo Trotta design handmade jewelry, apparel, home décor and gifts, explore business opportunities and participate in a brand.
“Moooh! is a Carlo Trotta idea, a disruption in the luxury market, a different way to consider the relationship between luxury brands and consumers, it’s a free platform where the consumers can participate in a brand and be part of it, not just a simple spender or spectator.
In conjunction with a new exciting shopping experience Moooh!, has launched
an affiliate program that allows participants to organize their own social
luxury revolution in local venues and online. Moooh! members can earn up to 30
percent on sales, while bringing unique and affordable luxury items to
everyone. Please like or jut fab facebook page and be update on :earn money online from home , business from home , earn money online work from home .
Moooh!! provides items of distinction for discerning shoppers, with a unique and eclectic collection from a wide variety of influences. Those with a taste for glitter and glitz will find unusual creations featuring, Carlo Trotta design jewelry collections, Swarovski crystals, along with those made of traditional and natural materials. Custom creations and unique designs in gold, silver and a myriad of precious gems rival celebrity-favored items.
Moooh! is a movement that takes its social responsibilities seriously and we are seeking worthy, homegrown causes to support as a means of giving back to the worldwide community at the local level. At Moooh!! we want to pledge causes that help to improve the quality of life in any country, regardless of religion or skin color. He welcomes suggestions, proposals and ideas, which can be submitted on the blog.
Fans can follow Moooh! on Twitter at http://www.twitter/#!/mooohconcierge and on Facebook at http://www.facebook.com/mooohsocial. Visitors can register on Moooh!’s Facebook page to receive the site’s newsletter with special offers, promotions and discounts. Trotta also maintains a blog at http://www.moooh.net/blog where visitors can learn more about partnering with Moooh!, specific collections and earning opportunities.
Moooh! is a social movement that’s changing the relationship between consumers and luxury items, allowing individuals to participate and become part of the brand. Through Moooh!, Trotta offers earning opportunities and brings exclusive, ethical and affordable jewelry, apparel, home décor and gifts to consumers worldwide.
Trotta can be reached with the convenient form
on Moooh!’s Facebook page. For more information, visit the official Moooh!
website at http://www.facebook.com/mooohsocial.
Contact us
Where Moooh!! is located?
We are located in China, you can find us at the follwing address:
Moooh!!
Longkouxilu 194, Garden Eton 18, B2705
Guangzhou (China)
Telephone +86(20) 38215614 (office hours 9am - 19pm ; Beijing time)
Soon we will move to another office. We will keep you informed.
How can i contact Moooh!! outside the office hours?
1 You can email us using the Contact us form by selecting the apposit field in the form , or email us to: info@moooh.net
2 You can contact us on our Facebook just fab and so fab page !
3 You can contact us on our Twitter customer service account @mooohconcierge
Credit
What is "My Credit"?
We welcome you in our family with $10 Moooh!! Credit when you open an account with
us, the credited is completely free, infact we don’t ask any previous purchase
!!
You can also get a credit whenever a new friend you invite make his first order
as a new Moooh!! Member. As more of your friends join and place their first orders,
your Credit balance goes up and up and up. There is no limittttt to the amount
of Moooh!! Credit a Member can earn.
Please note: Your Credit will appear in your account once your friend's order
has shipped.
Want Button
What is it the Want button on the product pages ?
Want button helps you to create your wishlist and share it with your Facebook friends and Twitter followers. The Want button is the simplest way to let your friends know about the products you like and you love most. Clicking on Want will inform your friends on which products you like or you would like to receive as gift from them! Want is also a good way to share a product with your friends and buy it together for another friend (Group Purchase) . Want will let you keep informed also on product sales, special offers and discounts.
Cyber Monday 2012 - Black Friday 2012
News About Cyber Monday 2012 & Black Friday 2012
You can be updated on Cyber Monday Deals, Cyber Monday Deals 2012, and get info on Best Buy Cyber Monday 2012. Also you can be update on Black Friday ads 2012 , Black Friday Deals 2012 , and a selection of Walmart Black Friday Ad With our Reward Program you can earn point for your participation in Moooh!! website activities and for your purchases.You can redime your points to get free items, coupons, swag, special discounts and many other surprises that we will reserve exclusively to Moooh!! members.
Orders
How can I change my order after it has been placed?
Because we work so quickly to ship you your order, it is usually not possible for us to alter your order once it enters our system and paid. But still you can contact us and inform that you would like to change your oder, we will try to help !!
Can I cancel an order?
Once we receive your order, we strive to ship it to you as quickly as possible. Though we generally cannot cancel your order once it enters our system, you may return it in keeping with our 7 days return policy.
If you have some questions, please click on Contact us tab, we will do our best to give you an answer within 24 hours or less
Payment
What forms of payment do you accept?
We accept all majors credit cards and debit cards(Mastercard, Visa, Visa
Electron, JCB and Postepay). You may also pay for your purchase using Western Union , Moneygram and wire banking transfer.In
this case we will give you full instructions.
Do you accept Paypal ?
At moment we accept Paypal only manually and in certain occassions. This because Paypal has a very high withdraw fees for Chinese Paypal accounts and very poor customer service in China. You can contact us if you want to pay with paypal and we will evaluate your request.
Deals
1)How can I make sure I don't miss a Hot deal event?
We have a special my deal page on facebook and you will be informed on deal extreme, one sale a day, one day deals ,daily deals and every online deals we will have. Maybe you will find something more interesting than snapdeals and find some special slickdeals in our catalogue.
2)Who is selling these items?
Deal sales event are hosted by Moooh!! , we are fashion lovers who have
established strong relationships with artisans, factories, craftmanships and
dealers of the best quality replicas. The same you can find in Ebay or in the
best luxury boutique around the world.
3)How long the Hotdeal sales events last?
HotDeals sales events last for 4 days only, and quantities of these luxury
items are limited. If you see something you want, grab it fast. If you love it,
chances are others will too, and we only have so many to go around.
4)How big are the discounts?
The discounts are huge if you compare our prices with those you are going to
pay in a real boutique or on other websites.
5)Who can participate in Moooh!! Deals events?
Moooh!! Deals events are exclusive online sales for Moooh!! members only of any
country and age.Even Mars or Venus citizines are welcome!! If you're not a Moooh!!
member, you don't need to miss out the HotDeals.
What items and brands are featured?
You will find custom made jewelry, accessories, home decor, swarovski bags and even Gift Cards !!
Which kind of payment do you accept ?
We accept credit/debit cards payments trough Visa,Visa Electron,Mastercard, JCB, Maestro.
Your payment is safely processed by third parties without any risk for your
credit card informations. For more information regarding this issue please
refer to our Privacy Policy.At moment we don’t accept Paypal because we are not of those super cheater powersellers
protected by Paypal !
How much does is the shipping cost?
In many case shipping is free for any country around the world!! Shipping is
trackable online until the parcel is delivered to your door. In many other
cases shipping fee is only 9.9USD for any destination around the world. This is
a very huge save !!
How long does it take to get my item?
We always offer the best quality with the most rock bottom price.Thus we are
working directly with factories and artisans that produce the items we have on
HotDeals. The handling time will differ widely. However, we target our handling
time to be around 10 business days. Thus, your item will be delivered between
11 to 13 business days after purchase. In other cases we have the items in
stock and we ship after 2 days the deal is closed!! Anyway you will find all
informations you need in any single HotDeals description.
May I return an item if I’m not happy with it ?
We are sure you will be always happy with your purchase butttt if you need to
return an item, you must pay the delivery fees and it must be done within 7
days you receive the item we ship to you. Simply repackage the item neatly and
contact us. All items must be returned in the original packaging with the
original tags.
How do I check on the delivery of my item?
You will receive by email the tracking code of your item after it’s sent out
from our warehouse. Usually we provide the tracking code within 48 hours after
the shipment.
How can I have more informations on HotDeals?
Shipping/Returns
In order to get Members the best prices and services, we use a variety of arrangements with artisans, manufacturers, warehouses which may result in longer shipping times than others. We think the extra time is a worthwhile tradeoff when we are able to put together a hard-to-get high quality items at incredible prices.
Please refer to your confirmation email for the estimated arrival date. We will keep you updated on your order status via email.
Why sometimes I pay additional Shipping fees ?
We strive to offer always free delivery on most of our itemns or charge as little as possible for shipping. However, additional shipping charges do apply to oversized items and orders shipped to Africa, East Europe and South America. Anyway we always you keep informed on additional shipping prices when those may incur. Also you can refer to the shipping price stated during the checkout.
May you ship to multiple addresses ?
Please place a separate order for each shipping address you wish to use if you would like items to ship to different destinations.
What is it Standard Expedited Shipping ?
We ship trough China Post Expedited service that is compared with EMS for the quality of service. Please allow 7 business days from the date of shipment for your order to arrive. Although we try to group your items together so that you receive a single package, if your order includes multiple items, they may arrive separately. The time of arrival of your package depends also from the country where we ship and from the the quality service of you local courier service. For example delivery for USA can take 5 working days to arrive, while delivery for South America can take up 10/11 working days to reach.
In some cases, in an effort to get the best prices for our Members, we use different shipping method , which may result in longer shipping times than others. We will keep you updated on the status of your order via email.
May you ship with DHL UPS FEDEX ?
When you need it fast, we are happy to help. Choose from these expedited shipping options at Checkout.Please keep in mind that this kind of delivery service will increase the final product price. Note: Delivery time is measured from the date of shipment, not the date of order. See individual product pages to learn when your item will be ready to ship.
Do you accept Returns ?
Yes we do! Please read the instructions at this link
How can I return jewelry ?
In order to return your jewelry , the item must be in its original condition with boxes or packaging that accompanied it. If the jewelry arrived with a tag attached directly to the item, that tag must still be attached. We can't allow exceptions. We don't refund Custom made jewelry purchaces or those products where we state in the product page that we do not accept the refund for that item.
